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Refund policy
Return & Refund Policy β Thang Vo Music Store
Contact Information
Thang Vo Music Store
π 555 Brunswick Street, New Farm, Queensland 4005, Australia
π§ darryl_hewie841@outlook.com
π +61 4 9384 5961
Return Policy (Digital Products)
All products sold on Thang Vo Music Store are digital downloads.
Due to the nature of digital products, all sales are final and we do not accept returns or exchanges once the product has been delivered.
Refund Eligibility
Refunds may only be granted under the following conditions:
- You receive the wrong file
- The file is corrupted or cannot be accessed
- There is a technical issue preventing download or use
How to Request Support
To request assistance, please contact us within 48 hours at:
π§ darryl_hewie841@outlook.com
Include:
- Your order number
- A description of the issue
- Screenshots or proof (if applicable)
Delivery of Digital Products
All products are delivered digitally.
After purchase, you will receive:
- A download link on the confirmation page
- A download link via email
Non-Returnable Items
We do not accept refunds or returns for:
- Change of mind
- Incorrect product selection
- Downloaded or accessed files
- Issues unrelated to file quality or access
Exchanges
We do not offer exchanges for digital products.
Refund Processing
If a refund is approved:
- It will be issued to the original payment method
- Processing time: 5β10 business days
Your bank or payment provider may take additional time to complete the transaction.
Responsibility & Usage
All music products are licensed, not sold.
You may not:
- Resell or redistribute the files
- Share or give access to others
- Claim ownership of the music
European Union β 14-Day Cooling-Off
By purchasing and downloading digital products, you agree to waive your right of withdrawal once delivery has begun, in accordance with EU digital content regulations.
Contact Us
π§ darryl_hewie841@outlook.com
π +61 4 9384 5961